The Big Shift by Brett King

Brett King discusses how customer behavior and technology are changing the future of financial services. The reality will challenge the thinking of traditional Bankers through a discussion of topics including:

· Why customer behavior is so rapidly changing, including the four phases of disruptive change;
· How community financial institutions and their branches must evolve;
· Why checks are rapidly disappearing and cash is next;
· Why your mobile phone will replace your wallet in the next 2-3 years; and
· How financial institutions must reinvent themselves or become irrelevant