Jan 102013
 

Brett King discusses how customer behavior and technology are changing the future of financial services. The reality will challenge the thinking of traditional Bankers through a discussion of topics including:

· Why customer behavior is so rapidly changing, including the four phases of disruptive change;
· How community financial institutions and their branches must evolve;
· Why checks are rapidly disappearing and cash is next;
· Why your mobile phone will replace your wallet in the next 2-3 years; and
· How financial institutions must reinvent themselves or become irrelevant

 

 

repost bttn suprsd The Big Shift by Brett King

Serge Milman

Serge Milman is the Principal Partner of San Francisco, CA based SFO Consultants which provides Strategy, Finance and Operations Management Consulting services. He is also the Principal of Optirate – a blog dedicated to growth and profitability strategies for Banks and Credit Unions. Serge can be reached at info@SFOconsultants.com.
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