E-Signatures in your Credit Union: a Win-Win

 Channel, Customer Service, Marketing  No Responses »
May 012013
 
E-Signatures in your Credit Union: a Win-Win

As technology advanced over the years, more businesses and industries have begun adopting innovative solutions – document management, mobile aps, workflow automation, etc. – to their unique challenges, and electronic signatures are just one of these technologies.  Although e-signatures aren’t new – telegraph signatures date back to the mid-1800s – Electronic Signatures in Global and National Commerce, which made electronic signatures as legal as physical signatures, played a big part in increasing the comfort level in adopting these solutions. And since credit unions are certainly not lacking in their own unique challenges, it is not surprising that the most forward thinking of these organizations have adopted e-signature solutions. Meeting regulation and compliance requirements becomes much easier with e-signatures. Electronic signature technology actually enhances security, not degrades it; confidential information is better protected and electronic signatures typically involve passwords, tokens and audit trails for an added level of protection. Printing, shipping [Read More...]

The Big Shift by Brett King

 Branding, Competition, Cross-Sale, Customer Acquisition, Customer Service, Data / Statistics, Demographics, Gen Y, Marketing, Pricing / Rates, Profitability, Strategy, Uncategorized  No Responses »
Jan 102013
 

Brett King discusses how customer behavior and technology are changing the future of financial services. The reality will challenge the thinking of traditional Bankers through a discussion of topics including: · Why customer behavior is so rapidly changing, including the four phases of disruptive change; · How community financial institutions and their branches must evolve; · Why checks are rapidly disappearing and cash is next; · Why your mobile phone will replace your wallet in the next 2-3 years; and · How financial institutions must reinvent themselves or become irrelevant    

Community Banks and Small Business – a marriage made in heaven?

 Customer Service, Lending, Marketing, Strategy  No Responses »
Aug 092012
 
Community Banks and Small Business - a marriage made in heaven?

Community Banks and Small Business.  A marriage made in heaven… or so many Community Bankers would have you believe.  This may have been the case in the past, but does it still hold true in today’s environment? A recent BAI Banking Strategies article - Small Business Still the Charm - attempted to make the case that, Small Business is just waiting for Community Banks to come calling.  The article is an interview with Richard Dailey, CEO of the 3-branch, $215 million-asset Apollo Bank in Miami, who asserts that Community Banks focused on small business customers can still do well. While we don’t doubt that Mr. Daily, Apollo Bank and a handful of others may find success, Small Business banking is not as simple as some may believe; and may require significant planning before most of the 6,500 Community Banks deploy additional resources to pursue this segment.  We suggest that there are at least [Read More...]

Payments Offer a Unique Opportunity for Community Banks and Credit Unions to Compete and Win

 Channel, Competition, Customer Service, Payments, Pricing / Rates, Profitability, Strategy  1 Response »
Apr 232012
 
Payments Offer a Unique Opportunity for Community Banks and Credit Unions to Compete and Win

Financial Institutions – particularly Community Banks and Credit Unions – continue to face significant margin pressure, especially post Reg E and Durbin.  Boston Consulting Group (BCG) analysis predicts that Banks can expect a 2% decrease in annual revenues while transaction volumes will increase 9% annually over the next 10 years.  McKinsey & Co predicts that Durbin will result in as much as 50% margin erosion, and Oliver Wyman’s 2011 study shows that Reg E has already resulted in a 45% reduction in income, even for Banks not subject to Durbin. Louis Blatt, SVP of ACI Worldwide, in a BankNews article notes that explosion in demand for payments from Consumers and Small Businesses can be a boom for Community Banks and Credit Unions.  Digital payments offer Financial Institutions (FIs) the opportunity to compete against new entrants (such as PayPal, Square, Isis and others) who are already causing significant market disruption and applying [Read More...]

Branches or Technology? What Do Your Customers Want?

 Channel, Customer Service, Marketing, Strategy  1 Response »
Jan 042012
 

Do consumers really value Bank Branches? Is the Branch traffic of value to Banks? An honest appraisal of the data clearly suggests that the answer to both questions is a resounding ‘NO’! Instead of looking for ways to justify sunk cost, Community Bankers would be well advices to redirect their limited resources (financial & human resources) to growing profitable customer base and wallet-share.

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