Sep 292014
 
10 Management Principles of SuperCommunity Banking

Managing SuperCommunity Banks is no different from managing other companies, with the exception of the strong need for decentralized decision making while maintaining controls and building the entrepreneurial spirit of the enterprise. Read the 10 tried and true management principles that work especially well for the leadership of SuperCommunity banks.

May 292014
 
Affluent Customers Want Service On Social Media

Affluent and Wealthy consumers prefer customer service via remote channels rather than face to face. This is as true for GenY as it is across all generations. That is, interactions across virtual channels, and specifically social media, has become ubiquitous. This, according to an infographic entitled: Your wealthiest customers want service on Social Media researched by McKinsey & Co..

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